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BLACKMORE68's avatar
BLACKMORE68
Not applicable
4 years ago
Solved

unable to play, off and on banning issue madden 22/21, PS5 and PS4

hard to explain this its been a long frustrating confusing process for a loyal paying customer.. i keep getting banned and unbanned when i didnt do anything other then play the game i did not cheat ...
  • EA_Kent's avatar
    EA_Kent
    4 years ago

    Hey @BLACKMORE68, 

    I saw that you submitted a few cases about the bans you've been seeing. It looks like your case was escalated for further review by the Terms of Service team. 

    As soon as the Terms of Service team has an update they'll get back to you via email. Please keep an eye out on your email for a response. 

Asidiy's avatar
Asidiy
Not applicable
4 years ago

Same thing happening to me 

BLACKMORE68's avatar
BLACKMORE68
Not applicable
4 years ago

so they unbanned me i then i spent 170$ on packs  and a week later they banned me again with no reason and emailed me saying i violated the terms and will not tell me what it is that i did i lost my team my money and my progression with no answers this is so unfair to loyal paying customers 

i think they just kept the ban on me because they cant figure out whats going on with my account ive lost all respect for ea during this 

  • BLACKMORE68's avatar
    BLACKMORE68
    Not applicable
    4 years ago

    they wont ever tell me what i did and all ive ever done was play the game i dont see how you can ban someone without telling them the reason in what they were doing wrong ? ive read the terms and conditions and havent done anything 

    • typeshx's avatar
      typeshx
      Not applicable
      4 years ago
      @BLACKMORE68 You can maybe sue this is outrageous what’s going on and there doing NOTHING about it.

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