Unacceptable assistance from EA Help
Over the last 30 hours I've been in contact with nearly a dozen EA Help agents, through both the Live Chat and 'Call from an Advisor' options. My Season 2 Field Pass wasn't tracking, so I went to Com...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey @piratelord9,
Thanks for taking a moment to share your experience with Madden 23 and with our support.
To confirm the team is aware of and investigating a few issues with MUT and Field Pass. We just had an update on this in our Good Morning Madden stream, you can check out the highlights here.
If you are running into one of those issues, which based on your post above you should be. You can add your information to one of those threads. This allows us to more easily gather information and share it with the team.
@EA_Illium Where is the acknowledgement of the players that missed out on the comp pass rewards from the previous pass? Being locked out of solo battles prevented me from earning Tom Compton. This was never mentioned by any of your teams. I have multiple posts here, multiple tweets and an open DM chat with EA help which have provided no assistance and have been ignored. How is this acceptable? Any respectable company would at least attempt to address these complaints, but silence is the most common response.
I agree with Dxdegenerate. As well as the Malik Hooker card. The level 11 aka pack choice I am not being given. Last season the what was it the 87 campus hero I did not receive.
I know that it is possible to provide these. Is there a reason this is not being done proactively? Is there a reason this is not being done in reaction to those of us that have reported the issue? I have spoken to help multiple times and the issue is never addressed.
