Unacceptable assistance from EA Help

I thank you for your response and have kept myself updated on the information released by EA, frustrating as it is to have to go to so many different outlets to get information. I believe this is why I so consistently get mixed information when I do consult them. However, this is not about access to posted information: it is about the lack of access to Support. I know you can't speak to individual experiences using the EA Help options, but I must insist on further assistance with this situation:

I wasted a week trying to get in contact with EA Support, which was down, and when I was finally able to contact EA, I was passed between nearly a dozen Support Agents, either due to continued technical difficulties (admitted to be on the fault of EA) or their repeated assurance that 'time will fix it.' When I finally felt only a Supervisor could help me (when two support agents gave me conflicting information: are they making up answers because they don't know, or intentionally lying?), I was told by two separate agents that ONE Supervisor had declined my request five times, the agent finally admitting to me that they were told by the Supervisor not to ask the sixth time. I consider that six refusals.

That is beyond unacceptable treatment. Without even the courtesy to speak with me, I was dismissed and disconnected from the call. I made no uncouth statements, I did not swear, I made it clear I was not upset with the agent.

"It is impossible to connect you to a Supervisor...because he said no," takes away any confidence I still had in EA Help.

I'd hate to meet the person who has had such a terrible experience with their game that the Supervisor finally deems it necessary to connect to the call, if the bar they've just set is to remain.

I have played no Madden NFL 23 since this issue with EA Help. We are now a week into the NEXT Competitive Field Pass. I demand further contact on this issue.