Unacceptable assistance from EA Help
Over the last 30 hours I've been in contact with nearly a dozen EA Help agents, through both the Live Chat and 'Call from an Advisor' options. My Season 2 Field Pass wasn't tracking, so I went to Com...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey @piratelord9,
Thanks for taking a moment to share your experience with Madden 23 and with our support.
To confirm the team is aware of and investigating a few issues with MUT and Field Pass. We just had an update on this in our Good Morning Madden stream, you can check out the highlights here.
If you are running into one of those issues, which based on your post above you should be. You can add your information to one of those threads. This allows us to more easily gather information and share it with the team.
Following up since we've been given no updates.
EA help has been unhelpful via both email and twitter.
What do we need to do to get some actual assistance? Game is broken. You have many players who can't even get in.
What steps do I need to take to get back all the money I've spent on this game? Is the only options a lawsuit at this point? If that's what needs to happen, please advise.
