I am not a lawyer, but I went to law school. I think that a lawyer would tell you that everyone who purchased EA Play in reliance on the promise that EA would give them the game 3 days early could file a class action against the company. If you don't want to go through the hassle of hiring a lawyer, dispute EA play on your credit card. Inherent in the promise that people can get the game three days earlier was a promise that on August 16 the game would be functional. Every game has some bugs, but this game does not work for most people most of the time. If they keep selling a game that they know does not work at some point it becomes fraud. If you have not installed the game, the first thing that comes up is an agreeing to the terms and conditions. Whatever you do, don't agree to the terms, because in the terms EA probably wants to require everyone to arbitrate claims rather than going to court.