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jpcl221's avatar
jpcl221
New Rookie
7 years ago
Solved

unresponsive controller/mouse click playcalling or player control

This relates to Madden 19 on PC: I can load a online game (head to head or franchise) and select the kickoff play that I want (left, right, middle, etc), but after that there is such a huge lag in th...
  • jpcl221's avatar
    jpcl221
    7 years ago

    Thanks, but I did that already. I also bought a new computer (which I later returned) once it was determined to be fairly likely that below requirement specs were causing the issue. It worked on the new computer. I doesn't mean that below requirement specs were absolutely the issue, but I would say the likelihood is fairly high.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

That sounds really frustrating what you're going through, @jpcl221

Can you try the steps below and let us know if they helped?

  • Right-click on Madden 19 in Origin and select "Repair."
  • Unplug the modem/router power for at least 3 minutes. While you may have a good connection with your network, doing this will refresh your connection to our servers which can fix most connection issues. It could be an issue just with that link to the Madden servers.
  • Perform a clean boot and then immediately launch the game. This will disable all programs that aren't necessary to launch your PC. We can rule out whether there could be something running in the background that's conflicting with the game.
  • Unplug your devices (keyboard/mouse/controller) and re-insert them. 
  • If necessary, you can open up specific ports for Madden 19 that are listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/
jpcl221's avatar
jpcl221
New Rookie
7 years ago

Thanks for the reply but none of the possible fixes mentioned resolved the problem. I went through everything in the advanced troubleshooting connection page too (https://help.ea.com/en-in/help/pc/connection-troubleshooting-advanced-pc/), and that didn't fix it either. I am fairly confident I did everything in the advanced troubleshooting page correctly, as it was fairly straight forward, with the exception of opening ports (I tried to do that, but am not certain I did it correctly). While it's nice that EA provides the list of possible fixes, some of them are a little worrying to me in terms of thinking that I may be opening my computer up for someone to be able to walk in much easier, though I could be mistaken about that. It is probably just me being a little paranoid and just coincidence, but given the timing that the servers have gone down and a few things, do you know if there is a way to check if I am being redirected in a concerning way when it attempts to connect to EA server?

  • grg88801's avatar
    grg88801
    7 years ago
    Did you find out the problem yet? I have the exact same problem.
    • jpcl221's avatar
      jpcl221
      New Rookie
      7 years ago

      I'm fairly certain now that the problem was the computer specs were not sufficient (graphics card, and processor). I still am not sure why it works for CPU but not online player, but my only guess is that more memory storage is required because it has to buffer more for longer delivery time to server vs local, or that EA coded it differently for online players than for CPU. I would almost expect it to take less resources for online game, because CPU would only have to optimize player movement for one team and receive the other as a given input, but apparently that is not the case. In short, I don't know why, but computer being below required specs seems to be causing it to work against CPU but not online player.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    I just realized I didn't provide a link on how to perform a clean boot. This will disable all non-Microsoft related programs when powering up your PC. There could be some type of program running in the background that's conflicting with the game, so this is a great way to find out.

    https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

    Once you perform the clean boot, immediately right-click on the desktop shortcut and run it as administrator.

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