User to User trade bug: "Send to the undefined"

Product: Madden NFL 23
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5 Digital Edition
What is your gamertag/PSN ID? NosEvitan
Date/time issue occurred 08/18/2022 all day
What type of issue do you have? Gameplay
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? NLB
Summarize your bug some user to user trades cannot be completed. Instead of showing the Trade Interest Level screen, before submitting the trade, it says "Send to the Undefined". Issue isn't about roster size: both teams can be well under 53 players and it will happen with a single draft pick traded for a single draft pick. it's also not all users, others can trade with each other. others can even trade with one of the affected users in the trade bug.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? two users attempt to trade with each other and get the error described.
What happens when the bug occurs? Trade Interest Level screen is blank and shows "Send to the Undefined" "Send to the Undefined"
What do you expect to see? Trade Interest Level screen show the players involved in the trade and give the ability to submit the trade proposal
PS4 Crash Reporting: Please copy the text you put in the crash report here. na
What is the AMD or Nvidia Model Number of your graphics card? na
Enter RAM memory size in GB na

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