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domgows's avatar
domgows
5 years ago

Weekend League locked on both ps4 & ps5 despite qualifying.

I qualified for the current weekend league through my performance last week. I started this weeks event yesterday and played two games, but for some reason it is now showing that I have "not qualifie...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

@domgows 

If you started the Weekend League on Gen4, you'll need to finish it on that console for the remainder of the Weekend League. 

  • domgows's avatar
    domgows
    5 years ago

    Thanks for getting back to me. That was my plan, I was aware that if you start it on one gen of the game, you have to complete it on that. But its locked me out on both versions. I've spoken to EA Helps technical (live chat) support a number of times and not really got anywhere.

    Do you have any suggestions about how to get this resolved?

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      5 years ago
      @domgows For your new console, have you tried launching the the Gen4 game version? You're able to launch both, so maybe that's why it's locked when you are trying to play on the new console when you're selecting the Gen5 game.
      • domgows's avatar
        domgows
        5 years ago
        @EA_Blueberry Yeah I've tried both the gen4 & gen5 versions on the ps5 console, but neither work. & I've also tried on my ps4 console.

        EA help chat said that weekend league was open for my psn so they thought it was a syncing issue. We went through some troubleshooting, but nothing worked. To be honest I'm resigned to not playing this week, and hoping that the issue sorts itself out before next thursday.

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