Forum Discussion

NohaGrease's avatar
NohaGrease
3 years ago
Solved

Why are my MUT point purchases in Steam failing?

Everytine I try to add points with my steam wallet it tells me “please wait while we process the purchase” & then it says “please reconnect to see your point balance updated. Don’t worry your purchas...
madden nfl 23
  • EA_Illium's avatar
    EA_Illium
    3 years ago
    @NohaGrease To check have you ever used a different payment method and had it work?

    Also, have you contacted Steam support to see if they can see any attempted purchase go to your wallet?
NohaGrease's avatar
NohaGrease
3 years ago

That is correct. The purchases never go through and I still have the money in my steam wallet. It is the correct amount for the points I am attempting to buy but it is still giving me the same message when I attempt to buy points 

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago
@NohaGrease To check have you ever used a different payment method and had it work?

Also, have you contacted Steam support to see if they can see any attempted purchase go to your wallet?
  • Bandit75238's avatar
    Bandit75238
    New Ace
    2 years ago

    Same message.  Not on steam.

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