Forum Discussion

younggelo3's avatar
7 years ago

Won draft champions, didnt receive my rewards

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? Young Gelo
Date/time issue occurred Monday July 29, approximately 4 am
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Draft Champions
Summarize your bug I completed draft champions winning all 6 games without a loss. I received the packs the come as a result, but did not get the 40,000 coins or 60 trophies.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Complete Draft champions
What happens when the bug occurs? The coins or trophies do not enter your account.
What do you expect to see? I have played this mode before and lost at 1 win and I received the 13,000 coins, so expected to receive ALL my rewards for completing the entire mode.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

I would appreciate to be compensated for this I grinned for 5 hours last night in hopes of winning the mode and when I did I was hit with disappointment and a wasted 5 hours I could have played other modes. I am an avid madden player and would really love to see this situation be handled correctly on your behalf. Thank you for taking the time to look at my issue, we will be in touch. 

-Angelo

7 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @younggelo3 

    First, congratulations on winning Draft Champions! I know that's not an easy task. Second, let's make sure you get those rewards. Our forum staff is not able to grant these to players, please contact our Live-Support team via the link below so they can grant them to you. In the event you didn't receive any rewards though, sometimes there could be a delay so try playing a game or two. Backing out of MUT or restarting your console can help re-sync with the EA servers which can help push rewards through too.

    Click here to speak with an EA Advisor for missing rewards

  • Product: Madden NFL 20
    Platform:Sony Playstation 4
    Which console generation do you have? PlayStation 4
    What is your gamertag/PSN ID? AidanMadden
    Date/time issue occurred 8/7/19 at 11pm est
    What type of issue do you have? Exploit
    Which mode has this happened in? Ultimate Team
    Which part of the mode? MUT Draft Champions
    Summarize your bug I played a game and I lost but I never received my 9k coins for participating and it gave me an extra loss.
    How often does the bug occur? Occasionally (10% - 49%)
    Steps: How can we find the bug ourselves? make sure that the user gets the rewards right hen they are done
    What happens when the bug occurs? I don't get my rewards or quick sell coins
    What do you expect to see? My rewards granted to me
    PS4 Crash Reporting: Please copy the text you put in the crash report here.
    What is the AMD or Nvidia Model Number of your graphics card?
    Enter RAM memory size in GB

    I didn't receive any of my rewards after losing my game.

  • MUT Champions weekend tournament didn’t payout as well as the solo battles. We as a community understand that there will be problems within the first week of release we just ask that issue be resolved in a timely manner.

  • Elrxd's avatar
    Elrxd
    7 years ago

    I was told by an agent that any type of missing content is impossible to get back and I have screenshots to prove it.

  • Attached is screenshot

  • Elrxd's avatar
    Elrxd
    7 years ago

    @EA_Blueberry I was told it was impossible from the EA chat to get rewards back even if it was an EA issue, I had sent them a video of the issue that showed everything as well. 

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