Wrongful Ban / EA Accountability

@DeuceQuattro24 

Please note that ban appeals are taking longer than usual currently. Thanks.

Same here, banned 2 days ago for “cheating” and received an email that I was suspected of coin farming. I do not use farm accounts and do not violate any of EA’s terms of service. I have opened a case with no resolve and I’m just stuck here without a game I paid full price for and a mode I have spend even more on. Unacceptable treatment of paying customers.

I received the same ban on Friday.. still have no fix and I am still banned. I have one account and I have never farmed coins or anything of that sort.. My team is average at best and I have like 80k coins.. it makes no sense. I have spent so much time on the game and I've been cut out of playing the game all weekend

I was also accused of farming coins and I have never done such things. I buy my packs and players with coins that I earn and from grinding challenges/seasons/WL and cards that I sell from packs on the auction house. I feel severely cheated considering all these content creators that promote coin distribution websites on their twitch/YouTube videos. I’ve spent countless hours and more money than I’m comfortable admitting to on this years ultimate team. As a 20+ year customer of the game, I’m severely disappointed in how EA has treated the “common consumer”. Just because I’m not streaming your game every time I play it doesn’t mean it’s okay to ban me for something that these content creators are doing even though they bring higher amounts of traffic to your game. 

Me too - no explanation of what’s happening or any recognition that players are being falsely accused due to a messed up bot potentially related to the next gen update. I also can’t access any game modes. Super frustrating 

96 HOUR UPDATE - I received an email from the TOS team stating that I am being accused of “using a bot or other external tool.”  Never happened.  I’ve never done anything remotely close to this.  I’ve used EA’s companion app.  That’s all.  I tried to get answers from EA Help in a live chat but was told that there is a dedicated sanction team.

Clearly something is wrong.  For the record, I’ve never used a bot or external tool to manipulate the Auction House (wouldn’t even know how).  I’ve never had a farm account. I think I’ve used the trade block once since it was introduced & that was in ‘18.  I’ve never bought or sold coins.  I’ve never promoted coin buying or selling (which is more than can be said for folks on social platforms).  I honestly have no idea what is going on with this ban but it’s ridiculous.  Especially the fact I’ve never broken TOS in over 20 years of playing Madden & for some unknown reason I catch a permaban?!?! 

@EA_Barry I hope as a community manager you are advocating for the members of the community who are looking for answers regarding this ban.

Any update on your case? Mine is past the 72 hour window...

When I look at “My cases” it says “in progress.”  The last update was 12/6 @ about 4:30 am.  

This “ban ‘em all & let TOS sort ‘em out” is really absurd.  From what I’ve gathered between here, MUTHead, Reddit, Twitch, Twitter & YouTube, this ban has hits hundreds if not 1000s of people.  Doesn’t seem fair to put that type of burden on the TOS team at the busiest time of year.

And FWIW, this ban is so disproportionate to the situation & there are so many things wrong here.  It’s clearly not being universally enforced.  The fact that so many first time offenders are caught up in this shows how little attention is being paid.  There are definitely some bad apples out there but I’m going to assume that most of the people affected weren’t doing anything malicious or grossly negligent.  I will never understand why EA treats their community with such disdain.