Forum Discussion

dopeefuturee's avatar
3 years ago
Solved

Wrongful Coin Distribution Ban

On Oct 28th I was wrongfully coin wiped and auction house banned for the Elway set. I went to a solo battles game when I got out I saw my coins was missing and my auction house was locked. I just wanna know what I have to do get my stuff back I got coin wiped during the strategy card debacle also but got unbanned days later. It irritating being a new content creator and getting banned I have had to restart my mut account multiple ties because of the random coin wipes I just want answers have a good day ea 

  • You will need to speak to our Terms of Service team in relation to any ban @dopeefuturee 

    There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

14 Replies

  • I still have not been helped AT ALL and it has been 2 weeks since you guys removed all of the coins from my account. All I get is “talk to the TOS” team which you can’t even talk to and they just ignore you saying that they won’t overturn your ban. 

  • @jva781965 did you ever get this fixed? I got auction house banned and my coins wiped last week for no reason and I haven't been able to get in touch with anyone at EA to explain to me why this happened.

  • Why are you going to contact ToS? Worthless. It is an easy and quick answer that you give to show interest. We are not interested in you. You don't care about the community. Without any offense having occurred, they block you and do not attend to your claims because a system, I imagine robotized, has determined that there is an infraction. There is no way back. I feel cheated by EA. They are the ones who break all the rules!!!!!!!

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Going to go ahead and lock this thread as there is nothing more that we can do on AHQ to assist.

    Darko 

About Madden NFL Franchise Discussion

Playing any other Madden Games? Talk about your experience on our community forums.33,112 PostsLatest Activity: 3 hours ago