@EA_Barry I have been banned since Dec 5th. During that time I received an additional email for cheating 6 days later. We were told by Blueberry ...I believe it was number 194 on the Wrongful ban/accountability thread to add additional information and hit resume--which turns out sent our cases to the back of the line. Then that advice was scrapped and we were told to make a new case for the additional email. Since we were getting conflicting answers, I just closed my original case and made a new one around Dec. 14th.
This entire process is flawed. I can't look at or edit my case without having to hit resume. Which then would send me right to back of the line.
On Jan. 6th I received an email thanking me for patience, I assume that is why my case shows the last updated progress was Jan. 7th, since the time frame on that seems to 8 plus hours off of my time. Since then not one update on the cases site.
Yes, the poster is SOL if he wants his ban lifted in two weeks. A large portion of MUT's content is time sensitive. I've already missed out on half the blitz program--my console died during that time---all the Christmas stuff, and now the playoffs. I am one of the lucky ones. I decided to go NMS this year because I was disappointed in the product especially at launch. I can't even imagine how livid some of the consumers are that have MUT points just sitting in their accounts.