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Anonymous's avatar
Anonymous
9 years ago
Approved

Xbox live limitation

Hey guys some help please!!

so basically i downloaded the EA access trial of Madden 17 and played it only for a little while, nowhere near the full 10 hours. I then purchased the full game in physical copy disc form and then started to play using the disc. Ever since i receive the notification about "an xbox live limitation" stopping me from using this feature. I assume it is something to do with the trial somehow? or could it be something else? i have gold by the way, plenty of time left on the subscription so cant be that. I dont use mics or chat at all so cant be a ban?

any ideas appreciated thankyou

6 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved
    Thanks for the help but all my settings are set to adult mode so it can't be that! Everything is allowed and nothing blocked!
  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    9 years ago

    @Orman10291

    That error message has a couple of variations, can you post the full error message exactly as you see it please?

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved
    Yeah sure

    "An xbox live membership limitation does not allow you to access this feature"
  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved
    That does not work either. It is December 2016 and this issue still has yet to be resolved. I have a Xbox live gold membership and I have the xbox settings configured for adult use. Also, I have tried different combinations of restarting the Xbox, signing out of xbox live, and ejecting the Madden disc. I even verified my EA account via email. What else can I try? I have a college degree from a school of engineering yet I can't figure this out. I don't think EA knows how to really solve this issue. That link is of a different context. What about your customers that want to play online? That post is from the perspective of a confused individual who didn't want to play online. Something really needs to be done about this. Such a shame.