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shmexygiraffe's avatar
shmexygiraffe
5 years ago

Xbox series X controller being recognized as 2 controllers

Hello. I am trying to troubleshoot why my controller is being recognized as 2 controllers, I have no other controllers connected to my PC. It shows My main controller and a second controller that's movement moves along with my controller. This is the new xbox series X controller. Thought is might be a hardware issue, so I exchanged it for another one. Same issue. Any ideas? This was purchased on Origin on PC. Controller was working for 6 hours worth of playtime, then stopped working after playing an online game.

5 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @shmexygiraffe To start can you try Repairing the game via origin, and disconnecting any USB device you have, and reconnecting them?

    Repair:
    - Launch Origin, select 'my game library'
    - Right-click Madden, and select 'repair'
  • m_kovo's avatar
    m_kovo
    5 years ago

    I have the same issue where the new xBox controller shows up as two controllers.  I can't start a game in exhibition because the ghost controller moves to the other side when I ready up.  The game gets stuck waiting on the ghost controller to start.  Is there a fix for this?

    The blue controller is the only one connected to the PC.  The red controller shows up anytime I use the xBox Series X controller via bluetooth.  If I connect the series X controller via USB-C, it works fine.  

    What do I need to do to fix this?  I am using Origin and I have the same issues on multiple PCs.  My xBox Elite controller works fine.  

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @m_kovo Can you try updating or removing the device from Device Manager and then reconnecting to see if this still happens?
  • BigTplaysgames's avatar
    BigTplaysgames
    4 years ago

    This solution does not work.  This is a massive problem, it's been in place since Madden 21 and they clearly have no idea it exists let alone how to fix it.

    Spoiler alert: still present in Madden 22 with zero fix

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