Community Manager
@jackcasper49 wrote:
@Canucksedge I did see this posted on EA Help Twitter in response to a complaint ...
I understand you are facing crashing issues with Madden NFL 22 on Xbox Series X and that must be really frustrating. This issue is something we are aware of and are actively tracking in a ticket we have opened for the subject. Our game team is working on resolving the issue as soon as possible. Please keep an eye on our social media pages and forums for any further updates. Hopefully, you won’t have to wait too long.
Hey, Madden Community.
I wanted to jump in here to reassure you this is being actively looked at by the teams and we'll provide updates for you all here as soon as we can. I was not available in the last week and just came online today, I'll be chasing this down for you this week and keep you all informed on it's developments.
To confirm from those that are crashing, is it only happening to you in Offline Face of the Franchise? I see one other person mention it was happening in MUT too.
We'll be passing info shared in this thread over to the team to help aide them in getting this addressed as quickly as possible.
We apologize for this type of experience at the game's launch and completely understand it's not ideal. We appreciate your patience in the meantime. Let us know if you have any further questions or concerns.
- EA_Blueberry
Glad I dropped $100 for early release on game that can’t be played. I’d rather have a refund…
Community ManagerAttention, Xbox and PlayStation users.
We could use your help identifying a root cause of the crashes you're all unfortunately experiencing. Can you all let us know of the following details:
Please respond back with these details above so we can investigate further.
Thank you,
@EA_Blueberry Xbox Series S
Fully updated software
Not in beta/Preview
External Hardrive (not in use for madden) in USB port
Community Manager@Canucksedge @Ev1B
You both mentioned you have external hard drives.
I've seen performance issues in the past where save files are located on both. The installation itself is on one and the post game updates/patches are designated to the other. There is a setting to make sure all post updates go to the same drive. If there are files on two different dries, it causes crashes because the system is trying to pull data from two different file locations.
I also manage the UFC 4 forums. We had players letting us know the game wouldn't work on their external hard drive but once they installed it to the internal drive with the external detached it ran smooth.
Would you be able to delete any Madden files you see on the external drive and then detach it, uninstall all Madden files on your internal drive and then perform a fresh install on the internal to see if we can help get you back into the game?
Submitted a refund request from Microsoft and they told me no because I accessed the game. Doesn't matter that it's unplayable and causes my Xbox crap out...
