Forum Discussion

5 years ago

[xbox x] game crashes constantly (in various modes)

Product: Madden NFL 22 Platform:Xbox Series X Which console generation do you have? Microsoft Xbox Series X What is your gamertag/PSN ID? jackcasper49 Date/time issue occurred Every Time I Pla...

EA_Blueberry

Community Admin

5 years ago

Attention, Xbox and PlayStation users.

We could use your help identifying a root cause of the crashes you're all unfortunately experiencing. Can you all let us know of the following details:

Type of Xbox console (X, S, Gen4 version)
Software version of your Xbox Console
Are you in the Xbox Preview/Beta Program?
Do you have anything plugged into your console?
- This includes: Controller charging dock, USB cable, cell phone charger, hard drive, etc.
Do you have an external hard drive synced up your console, whether you use it for Madden or not?

Please respond back with these details above so we can investigate further.

Thank you,

jackcasper49

5 years ago

@EA_Blueberry Xbox Series X
Fully Updated Software (as of today)
Not in BETA or Preview
USB Cable for charging controller plugged in
No External Hard Drive

Ev1B
5 years ago
@EA_Blueberry Xbox Series S
Fully updated software
Not in beta/Preview
External Hardrive (not in use for madden) in USB port
EA_Blueberry
Community Admin
5 years ago
@jackcasper49 wrote:
@EA_Blueberry Xbox Series X
Fully Updated Software (as of today)
Not in BETA or Preview
USB Cable for charging controller plugged in
No External Hard Drive

@jackcasper49

I take it that's just the standard USB cable that came with the console for your controller? Just want to get specific confirmation on that.

I've seen random controller charging dock stations lead to crashes for some games.
jackcasper49
5 years ago
@EA_Blueberry It is the cable that comes with the Elite 2 controller sold by Microsoft for the Xbox.