Community AdminAttention, Xbox and PlayStation users.
We could use your help identifying a root cause of the crashes you're all unfortunately experiencing. Can you all let us know of the following details:
Please respond back with these details above so we can investigate further.
Thank you,
@EA_Blueberry wrote:Attention, Xbox and PlayStation users.
We could use your help identifying a root cause of the crashes you're all unfortunately experiencing. Can you all let us know of the following details:
- Type of Xbox console (X, S, Gen4 version)
- series X
- Software version of your Xbox Console
- latest version
- Are you in the Xbox Preview/Beta Program?
- no
- Do you have anything plugged into your console?
- This includes: Controller charging dock, USB cable, cell phone charger, hard drive, etc.
- no
- Do you have an external hard drive synced up your console, whether you use it for Madden or not?
- no
Please respond back with these details above so we can investigate further.
Thank you
I’m on ps5 on the latest version of the console and can’t play the game for more than 15 minutes before it just shuts down. Only game it does it for too. No external hard drive and the only thing plugged in is my Bluetooth mic adapter.
I know right. I asked the ea guy what causes it and he flat out wont tell us. they acknowledge it is an issue on thier end and they are fixing it but there is nothing we can do on our end aparently.
It has been EXCEPTIONALLY bad for me today. completed 2 out of 5 solo battles (3 crashes). Did not fish a single h2h season game. 1 win 9 losses ( 8 crashes, 1 unable to call plays boot glitch).
A game with an issue like this should not be released. what is the point of a beta if you dont pick this up and fix it? let alone the million gameplay issues? I know why, they are letting MAJOR unable to play bugs take the focus away from the gameplay issues this game has had for 6 years straight. "they wont complain about gameplay if they cant play the game!"
@Matt92Machine wrote:
@Bobalooz_Crew17So this is happening on PS5 too? What I don't get is why are some people having this issue, but other's aren't. Like I don't see any of the big Madden Youtubers complaining about this, I just see them complaining about the hundred other things that are wrong with this game.
One of them did complain, but out a video about the crashing being the reason why he couldn’t stream. He had to get a new series X to get it to work, after a factory reset and every other work around failed. His income was being affected by this so he had to bite the bullet and buy a new console. I can not and will not do that just to play this game, I am almost certain there will be another court appearance for their legal team after this debacle. But lets all remember guys, this is “top priority” for them, its such a priority all the reports from this 3 week old post were just submitted to the game team on Thursday or Friday of this past week.
