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jackcasper49's avatar
jackcasper49
5 years ago

[xbox x] game crashes constantly (in various modes)

Product: Madden NFL 22 Platform:Xbox Series X Which console generation do you have? Microsoft Xbox Series X What is your gamertag/PSN ID? jackcasper49 Date/time issue occurred Every Time I Pla...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
5 years ago

Attention, Xbox and PlayStation users.

We could use your help identifying a root cause of the crashes you're all unfortunately experiencing. Can you all let us know of the following details:


  • Type of Xbox console (X, S, Gen4 version)
  • Software version of your Xbox Console
  • Are you in the Xbox Preview/Beta Program?
  • Do you have anything plugged into your console? 
    • This includes: Controller charging dock, USB cable, cell phone charger, hard drive, etc. 
  • Do you have an external hard drive synced up your console, whether you use it for Madden or not?

Please respond back with these details above so we can investigate further.

Thank you,

 

bigdaddykizzle's avatar
bigdaddykizzle
5 years ago

Xbox Series X

Latest software

I installed the trial and played for about 45 minutes, was crashing there as well.

I've had the stock controller plugged in via usb and without while I was troubleshooting

No external hard drives or storage expansion

I've reset my my console and re-installed Madden

I've tried playing both with internet connection and without(totally offline it just closes the game, online it totally shuts down the console and disconnects the controller)

I've turned off hdr and lowered to 1080p

game is still unplayable.

thanks

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