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jackcasper49's avatar
jackcasper49
5 years ago

[xbox x] game crashes constantly (in various modes)

Product: Madden NFL 22 Platform:Xbox Series X Which console generation do you have? Microsoft Xbox Series X What is your gamertag/PSN ID? jackcasper49 Date/time issue occurred Every Time I Pla...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
5 years ago

Attention, Xbox and PlayStation users.

We could use your help identifying a root cause of the crashes you're all unfortunately experiencing. Can you all let us know of the following details:


  • Type of Xbox console (X, S, Gen4 version)
  • Software version of your Xbox Console
  • Are you in the Xbox Preview/Beta Program?
  • Do you have anything plugged into your console? 
    • This includes: Controller charging dock, USB cable, cell phone charger, hard drive, etc. 
  • Do you have an external hard drive synced up your console, whether you use it for Madden or not?

Please respond back with these details above so we can investigate further.

Thank you,

 

m3467889aa's avatar
m3467889aa
5 years ago

@EA_Blueberry - Xbox Series X 

- most up to date software information 

- No not in beta or anything. (Purchased both the mvp version and regular release date version and both crash on franchise mode) 

- NOTHING is plugged into my console. Only use wireless controller. (No headset when playing madden) 

- I do not have/use an external hard drive nor do I have one plugged in. 

thank you I pray this helps. 

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