Community AdminAttention, Xbox and PlayStation users.
We could use your help identifying a root cause of the crashes you're all unfortunately experiencing. Can you all let us know of the following details:
Please respond back with these details above so we can investigate further.
Thank you,
There is nothing unusual to report because I am just playing the game, keeping the xbox and game software up to date (auto update). No accessories of any kind. Sounds like you are unable to recreate it on your own or you wouldnt be crowd sourcing troubleshooting.
@EA_Blueberry - recorded crashes over the past two days
Xbox Series X
Launch Madden 22
Franchise - Open Saved File or Create New Franchise
Menus - Home / News / League / Options
8/23
#1 - 10:54.04
#2 - 10:36.08
#3 - 10:38.18
#4 - 10:39.59
#5 - 10:51.66
#6 - 11:05.15
8/24
#1 - 11:38.45
#2 - 11:02.28
This product is unplayable, this is a critical failure and no response for a week is unacceptable to your customers. Please fix this asap
happening to me as well on my series x. Game installed on the internal ssd. Iit only started happening after the official launch on the 20th. didn’t happen during trial or early access. my console shuts down completely randomly during gameplay. it’s happened during online matches, offline, franchise, solo battles and challenges. I’m not even able to start the Xbox back up with controller, I have to press button on my series x console itself. I’ve tried a different TV (not sure why this would even be an issue that causes my Xbox to shut off), I’ve power cycled, I’ve tried wifi and hardwire, I’ve reinstalled the game, and the list goes on. really hope this is resolved soon. no other game I own has any issue like this, it’s exclusive to madden. how can something like this even make it into a full release game? Please get this fixed soon. I feel like I wasted a lot of money here.
@fsunate83 wrote:happening to me as well on my series x. Game installed on the internal ssd. Iit only started happening after the official launch on the 20th. didn’t happen during trial or early access. my console shuts down completely randomly during gameplay. it’s happened during online matches, offline, franchise, solo battles and challenges. I’m not even able to start the Xbox back up with controller, I have to press button on my series x console itself. I’ve tried a different TV (not sure why this would even be an issue that causes my Xbox to shut off), I’ve power cycled, I’ve tried wifi and hardwire, I’ve reinstalled the game, and the list goes on. really hope this is resolved soon. no other game I own has any issue like this, it’s exclusive to madden. how can something like this even make it into a full release game? Please get this fixed soon. I feel like I wasted a lot of money here.
Just wanted to point out that I also didn’t have any issues with the game crashing during the trial (Xbox series x), it’s just been since the full release and only in franchise mode.
i can confirm none of your profile pictures/theme/any of that stuff impacts the issue. still happens despite trying multiple combinations.
