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jackcasper49's avatar
jackcasper49
5 years ago

[xbox x] game crashes constantly (in various modes)

Product: Madden NFL 22 Platform:Xbox Series X Which console generation do you have? Microsoft Xbox Series X What is your gamertag/PSN ID? jackcasper49 Date/time issue occurred Every Time I Pla...
medvdc's avatar
medvdc
5 years ago
  • Type of Xbox console (X, S, Gen4 version) - Xbox Series X
  • Software version of your Xbox Console - OS Version 10.0.22000.1759. - Last updated on 8/23/2021 2:19 AM
  • Are you in the Xbox Preview/Beta Program? No
  • Do you have anything plugged into your console?  No, nothing is plugged into the console.  Just the power cord, HDMI and Ethernet Cable.
    • This includes: Controller charging dock, USB cable, cell phone charger, hard drive, etc. 
  • Do you have an external hard drive synced up your console, whether you use it for Madden or not? - No external hard drive.

There is nothing unusual to report because I am just playing the game, keeping the xbox and game software up to date (auto update).  No accessories of any kind.  Sounds like you are unable to recreate it on your own or you wouldnt be crowd sourcing troubleshooting.   

medvdc's avatar
medvdc
5 years ago

@EA_Blueberry - recorded crashes over the past two days

Xbox Series X

Launch Madden 22

Franchise - Open Saved File or  Create New Franchise

Menus - Home / News / League / Options

 

8/23

#1 - 10:54.04 

#2 - 10:36.08

#3 - 10:38.18

#4 - 10:39.59

#5 - 10:51.66

#6 - 11:05.15

 

8/24

#1 - 11:38.45

#2 - 11:02.28

 

This product is unplayable, this is a critical failure and no response for a week is unacceptable to your customers.  Please fix this asap

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