Forum Discussion
- 5 years ago@chaddobox6 I have 7 DMs to EA help and 3 Tweets at the account public requesting anything- and crickets. That’s a concern.
- 5 years ago@chaddobox6 And they stopped responding here, Microsoft told me to * off as well. Unacceptable...
- 5 years ago@chaddobox6 Outside of very poor customer service it's even more concerning because (as you see in this thread) they have no idea what's crashing it abd are grasping at straws.
I appreciate them actually communicating in this thread (up until it stopped). - 5 years ago@bigdaddykizzle Xbox won't refund me. There seems to be nothing we can do.
- 5 years ago
@chaddobox6 Im getting really pissed off, with this whole debacle. Here we are hoping to get this game fixed. EA won't even apologise. I think they are a bunch of crooks.
- 5 years ago@Canucksedge The saddest part is I do truly enjoy the game and WANT to be playing. But is risking these crashes the equivalent of risking my $800 console and $120 game investment? Passion for madden can’t warrant $1,000 down the toilet.
- 5 years ago@Canucksedge I just filed a dispute through the credit card I used.
- 5 years ago@bigdaddykizzle I paid with Xbox gift cards. So not much I can do. Xbox have refused to refund me.
- 5 years ago@bigdaddykizzle I might be joining you if there isn't something before the week is over to make me change my mind.
- 5 years ago@Canucksedge #FixMaddenFranchise
- 5 years ago@bigdaddykizzle Good Idea, i just did the same with PayPal.
- 5 years ago
- 5 years ago
So I have had the same issue as everyone else here. Franchise mode.. lasts about 5-6 minutes before crashing on Xbox series x. After trying many many many many things I have found it only happens in the menus, ( editing roster, trades, signing free agents, scouting). I was able to still play the games without crashing( 9 minutes quarters). So if you can get through the initial part of getting your team together ( when it crashes it always saved my last move) and keep loading back up after it crashes then playing the season games shouldn’t crash as it hasn’t for me. What I am unsure about is the draft as I have not got that far and if it will crash during that. Hopefully this issue gets fixed soon but judging by the fact that the EA rep thought the issue was something plugged into the USB…. I’m not holding my breath.
- EA_Blueberry5 years ago
Community Admin
@mayorjeffe wrote:
So I have had the same issue as everyone else here. Franchise mode.. lasts about 5-6 minutes before crashing on Xbox series x. After trying many many many many things I have found it only happens in the menus, ( editing roster, trades, signing free agents, scouting). I was able to still play the games without crashing( 9 minutes quarters). So if you can get through the initial part of getting your team together ( when it crashes it always saved my last move) and keep loading back up after it crashes then playing the season games shouldn’t crash as it hasn’t for me. What I am unsure about is the draft as I have not got that far and if it will crash during that. Hopefully this issue gets fixed soon but judging by the fact that the EA rep thought the issue was something plugged into the USB…. I’m not holding my breath.
@mayorjeffe
There have been cases in the past like with FIFA where if the Guitar Hero Dongle was attached to the console it caused players to get stuck on the loading screen. In UFC 4 a custom Gamertag profile picture that isn't part of the Microsoft default versions was causing performance issues.
What we're trying to do is locate a common denominator while the team is investigating this. We're passing along the info players are providing here to help aide them. In the meantime, what I'm trying to do is find a viable solution to help get you in the game in the meantime because this is not impacting every Xbox Series X or PlayStation user that has the game. There is something happening either on the account side or console side leading to this behavior which we're attempting to locate.Do any of you still have the Madden Technical Test installed on your console?
- 5 years ago
@EA_Blueberry No Should we? and for what for by chance?
- 5 years ago
@EA_BlueberryI’ve factory reset my console and reinstalled the base game. It still crashes in roughly 5-6 minutes after launching the game.
- 5 years ago
@EA_Blueberry wrote:
@mayorjeffe wrote:So I have had the same issue as everyone else here. Franchise mode.. lasts about 5-6 minutes before crashing on Xbox series x. After trying many many many many things I have found it only happens in the menus, ( editing roster, trades, signing free agents, scouting). I was able to still play the games without crashing( 9 minutes quarters). So if you can get through the initial part of getting your team together ( when it crashes it always saved my last move) and keep loading back up after it crashes then playing the season games shouldn’t crash as it hasn’t for me. What I am unsure about is the draft as I have not got that far and if it will crash during that. Hopefully this issue gets fixed soon but judging by the fact that the EA rep thought the issue was something plugged into the USB…. I’m not holding my breath.
@mayorjeffe
There have been cases in the past like with FIFA where if the Guitar Hero Dongle was attached to the console it caused players to get stuck on the loading screen. In UFC 4 a custom Gamertag profile picture that isn't part of the Microsoft default versions was causing performance issues.
What we're trying to do is locate a common denominator while the team is investigating this. We're passing along the info players are providing here to help aide them. In the meantime, what I'm trying to do is find a viable solution to help get you in the game in the meantime because this is not impacting every Xbox Series X or PlayStation user that has the game. There is something happening either on the account side or console side leading to this behavior which we're attempting to locate.Do any of you still have the Madden Technical Test installed on your console?
I did not have access to the technical trial (beta). I did play the ea access early trial. Just last night I tried uninstalling and redownloading the game (I have a digital copy from GameStop), but it didn’t help any. I’d also tried deleting the 4GB of reserved space that the console said it was using in case there was something bad there, but again it didn’t help.
- 5 years ago@EA_Blueberry Do you have an endorsement as to whether or not you’d advise to continue trying to play/ the risks of the system crashing doing damage? Seems like trying to enjoy madden is a potential incredible financial liability at this point.
- 5 years ago
Sorry for the slight jab at the end of my post but this is very frustrating and I think I can speak for everyone here that this doesn’t feel like a priority for EA… like you said this isn’t happening to everyone. I have nothing plugged into my Xbox.. not even the cord to charge. I use batteries in my controller. My picture is like snail or something like that… something I found in the options they gave. I didn’t do the demo as the first time I played this madden was after I went to Walmart, bought the disc, and put it in the Xbox when it came out on 8/22. I even deleted my old madden 21 file. Can you please advise what the madden technical test is? Is that something that is downloaded with the game?
P.S. I did buy the disc that was only for “Xbox series X” and not the one that had “Xbox one and Xbox series X” on it. It was $10 more than the other copy. Not sure if that makes a difference.
- 5 years ago@EA_Blueberry I have NEVER had the Test or an EA Play Early Access situation as I did not participate in either.
So that is not the root of my problem. - 5 years ago@mayorjeffe Don't apologise! We are all very pissed off and frustrated. I think most of us want, ether to have the gane fixed, or get a refund. EA have said no to a refund and so have Xbox. In my opinion its appears, like EA either don't know, what's causing the crashing issue, or really don't care about it. Saying that the issue could be due to USB connections or gamertags, seems like we are being blamed, for whatever is responsible for this problem. I think we all have the right to be extremely pissed off.
- 5 years ago@jackcasper49 Think it's going to take more than that. Have been using it a lot lately. Lol.
- 5 years ago
LOL like how he puts it back to a problem on our end when it clearly is not. EVERYTHING he has suggested is different for people in here. like stated previously grasping as straws!
- 5 years ago@elaurant01 I know its an effing joke. But the joke is on us, as they have our money and we can't get it back.
- Bl4cK19775 years agoSeasoned Traveler@EA_Blueberry Hm it looks like the magical Number is 10 Minutes. I have this always and many other also. EA what happens after 10 Minutes in the Game, in Offline Franchise? Game try to Sync ? But not in Offline,or ? 🙂