Community Manager
@mayorjeffe wrote:
So I have had the same issue as everyone else here. Franchise mode.. lasts about 5-6 minutes before crashing on Xbox series x. After trying many many many many things I have found it only happens in the menus, ( editing roster, trades, signing free agents, scouting). I was able to still play the games without crashing( 9 minutes quarters). So if you can get through the initial part of getting your team together ( when it crashes it always saved my last move) and keep loading back up after it crashes then playing the season games shouldn’t crash as it hasn’t for me. What I am unsure about is the draft as I have not got that far and if it will crash during that. Hopefully this issue gets fixed soon but judging by the fact that the EA rep thought the issue was something plugged into the USB…. I’m not holding my breath.
@mayorjeffe
There have been cases in the past like with FIFA where if the Guitar Hero Dongle was attached to the console it caused players to get stuck on the loading screen. In UFC 4 a custom Gamertag profile picture that isn't part of the Microsoft default versions was causing performance issues.
What we're trying to do is locate a common denominator while the team is investigating this. We're passing along the info players are providing here to help aide them. In the meantime, what I'm trying to do is find a viable solution to help get you in the game in the meantime because this is not impacting every Xbox Series X or PlayStation user that has the game. There is something happening either on the account side or console side leading to this behavior which we're attempting to locate.
Do any of you still have the Madden Technical Test installed on your console?
Sorry for the slight jab at the end of my post but this is very frustrating and I think I can speak for everyone here that this doesn’t feel like a priority for EA… like you said this isn’t happening to everyone. I have nothing plugged into my Xbox.. not even the cord to charge. I use batteries in my controller. My picture is like snail or something like that… something I found in the options they gave. I didn’t do the demo as the first time I played this madden was after I went to Walmart, bought the disc, and put it in the Xbox when it came out on 8/22. I even deleted my old madden 21 file. Can you please advise what the madden technical test is? Is that something that is downloaded with the game?
P.S. I did buy the disc that was only for “Xbox series X” and not the one that had “Xbox one and Xbox series X” on it. It was $10 more than the other copy. Not sure if that makes a difference.
You can get a refund thru your credit card or bank, choose option “not as described”. You can also file a complaint with the AG in your state, This game is unplayable for most of us and the money should be refunded willingly by EA
