Community Manager
@mayorjeffe wrote:
So I have had the same issue as everyone else here. Franchise mode.. lasts about 5-6 minutes before crashing on Xbox series x. After trying many many many many things I have found it only happens in the menus, ( editing roster, trades, signing free agents, scouting). I was able to still play the games without crashing( 9 minutes quarters). So if you can get through the initial part of getting your team together ( when it crashes it always saved my last move) and keep loading back up after it crashes then playing the season games shouldn’t crash as it hasn’t for me. What I am unsure about is the draft as I have not got that far and if it will crash during that. Hopefully this issue gets fixed soon but judging by the fact that the EA rep thought the issue was something plugged into the USB…. I’m not holding my breath.
@mayorjeffe
There have been cases in the past like with FIFA where if the Guitar Hero Dongle was attached to the console it caused players to get stuck on the loading screen. In UFC 4 a custom Gamertag profile picture that isn't part of the Microsoft default versions was causing performance issues.
What we're trying to do is locate a common denominator while the team is investigating this. We're passing along the info players are providing here to help aide them. In the meantime, what I'm trying to do is find a viable solution to help get you in the game in the meantime because this is not impacting every Xbox Series X or PlayStation user that has the game. There is something happening either on the account side or console side leading to this behavior which we're attempting to locate.
Do any of you still have the Madden Technical Test installed on your console?
@Bl4cK1977 wrote:
@EA_BlueberryHm it looks like the magical Number is 10 Minutes. I have this always and many other also. EA what happens after 10 Minutes in the Game, in Offline Franchise? Game try to Sync ? But not in Offline,or ? 🙂
@EA_Blueberry
For me it’s right after 6 minutes. I load my online franchise save file and just sit on the franchise main menu for 6 minutes and it crashes every time. Not sure why the amount of time it takes isn’t the same for everyone, but it definitely gives the impression some background process is firing off at that time, or maybe sone process is constantly running in the background and it takes awhile before it causes the crash (maybe running out of memory, like a memory leak).
@autobottevo@EA_BlueberryI did some testing myself and when I load up my franchise (online) and just stay in the main menu it crashed and when I timed it on my phone it was little less than 8 minutes (7:53 to be exact) I decided to test it again in the same online franchise and it was under 8 minutes again (7:48).
What is strange about this time though for me with an online franchise is that it is crashing to dashboard and not shutting the console down. Back before when I had the crashing issues it was on offline franchise and it was shutting my console down.
Gonna be doing some tests on offline franchise to see if it fares any different.
edit: My offline franchise crashed around the same time, crashed even sooner at 7:43)
