Forum Discussion
when i had this same crashing issue during ea access one of the steps i tried was trying both image quaility and performance niether fixed the issue but yes this could be a factor. also tried multiple other graphics and video settings on xbox and the 2 displays i tried but no setting combination fixed the issue, as it only happens on xbox series x madden 22 and not another game even madden 22 xbox one version never crashes i summized it must be something wrong with this game specifically and not any setting on my end. swapping between image quality and performance could be something for ea to look into but no fix after a month means its probably not going to get fixed, go for the refund if you can like mentioned above.
- EA_Blueberry5 years ago
Community Admin
Small update for everyone. The team is making progress on identifying the potential root cause of this. All the details you've provided have been exceptionally helpful. No confirmation on an exact date for the next patch as dates can shift depending on what they want to address in a patch. If they need to include more updates in a patch it could shift a date back so setting specific timelines too far out can result in confusion. When we find out a specific date we'll share it here.
The Community Manager generally gives a heads up on when it comes out days prior on the Good Morning Madden streams that take place at 10:39AM ET during the week.
Thank you for your continued patience on this.- 5 years ago@EA_Blueberry Thank you! We genuinely appreciate the update.
While I think everyone understands errors happen, the lack of updates is what really infuriates people.
It still stinks that I and several others in this thread (and tens or hundreds thousands no doubt elsewhere) paid the premium for the earlier access and took days off of work that we can't get back only to have a completely unplayable experience.- 5 years ago
- 5 years ago@EA_Blueberry I would agree with @jackcasper49 that the time lost and fear of financial loss of console is truly tough to quantify. I appreciate the communication though, as transparency really is the key.. I hope it’s resolved soon!
- 5 years ago@EA_Blueberry Dont know why i even attempted to play Weekend League but xbox completely shut down on the first play smh.
I have experienced crashing in MUT Solos, Practice mode, Skills Trainer and now weekend league matches.
I have also received this link from the EA live support and these steps did not solve my issues. Not surprised but I am trying anything to get this game to work. https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution