Forum Discussion
Still shuts off. The is complete bs and I can’t even get a refund I tried multiple times. EA does not care cause they continue to get peoples money with VC and packs and such. Hey but thanks for the new mode that most of us can’t play either. That really made me feel better.
And not a word from EA and even a simple check in on it.
- 5 years ago
Also and this will be my final post regarding this game cause I don’t think it’s getting any of us anywhere. @EA_Blueberry im sorry I know you are not completely at fault for this or any of the many many issues with the game but I will not be trusting or believing another word from you or anyone from EA. Best of luck to everyone!
- 5 years ago@abch3N1iQLN23M It would be nice if EA or @EA_Blueberry would at least respond.
- 5 years ago@jackcasper49 We haven't heard from Blueberry in nearly a week . He must be practicing, for the hide and seek world championship. Lol.
- 5 years ago
My series x crashed every game. Bought the series s and it works...
- 5 years ago@Canucksedge I think disappearing and ignoring your customers is how you earn a promotion at EA.
- 5 years ago@jackcasper49 Lol.
- 5 years ago@ijmoney2i I just spent 500 dollars on a Series X, I'm not going out and buying a Series S to play this one game that won't work properly.
- 5 years ago
I got bread tho
- 5 years ago
Its so insane this * hasn't been working for over 2 weeks and we can't get any actual answers. What else can you buy and not receive a refund if it doesn't work as advertised. I'd be understanding if we were talking like 24 or 48 hours or something but its been 2 weeks I can't even play the limited solo challenges in MUT. Even though I paid full price for this stupid game and have also been denied 3 times through Microsoft for a refund. Like it started out being like oh that was weird my game crashed lol no worries let's load it back up -crashes again- hmm... EA won't even do anything to make this right we literally are at the mercy of EA when they finally decide to fix this/if they fix it. But yeah alright lol "be patient our team is looking into this" BS.
- 5 years ago@xBMTHxMOVEx These are the kind of bugs you'd expect to see in a beta, not a 70 dollar game, and some people paid even more
- 5 years ago
Confirming I am also still experiencing these unplayable crashes.
- EA_Blueberry5 years ago
Community Admin
@Canucksedge wrote:
@jackcasper49 We haven't heard from Blueberry in nearly a week . He must be practicing, for the hide and seek world championship. Lol.I was out for the last week visiting family but I'm back now.
I see that the latest title update went out last Friday and there was stability improvements. We're seeing these reports decline so we'll need to dive deeper into those that are still being impacted.
What I'd like to ask you all to try is re-install the game to your internal storage and confirm with me you've got the latest title update (visit settings in the bottom right corner of the main menu and check for content updates). I want to first make sure the game doesn't work after a fresh re-install so we can rule out corrupted data. I also want to confirm it's not working on the internal storage as I've seen some external hard drives cause performance issues in the past.
Once this is done and if it is still crashing please respond back with the following:- Gamertag
- game mode(s) you're crashing in
- What were you doing in the last 10 minutes prior to the crash
- Is it crashing with an error code or dashboarding to the Xbox homescreen?
We'll swing these details over to the team immediately for further investigation.
- 5 years ago
- Gamertag - smxtreme
- game mode(s) you're crashing in - online franchise
- What were you doing in the last 10 minutes prior to the crash - in franchise mode - game didn't stay on longer than 10 mins
- Is it crashing with an error code or dashboarding to the Xbox homescreen? - no error code, unexpected complete shutdown of console
- Gamertag - smxtreme
- 5 years ago@EA_Blueberry Thank you for your reply. While it is understandable that you need to take time off, it is sad to see EA as a whole not addressing this situation and a LONG and upset forum thread be left with no answers for more than a full week. Not your fault, but something that needs to be shared and people here deserve a response.
In regards to your request, yes I have uninstalled and reinstalled (more than once) since the patch (you can look back at the forum thread here and see I had advised that myself).
No External Hard Drive In Use
Gamertag ... jackcasper49
game mode(s) you're crashing in ... Offline Franchise
What were you doing in the last 10 minutes prior to the crash ... working on rosters in one instance, in the coach management in another, in subs menu in another, mostly all in the menus (not playing a game)
Is it crashing with an error code or dashboarding to the Xbox homescreen? ... I have had a multiple crashes to the Xbox Homescreen (no code given, just locks and goes to the homescreen) and one crash of the whole system (no different that before)
Xbox Series X - 5 years ago@EA_Blueberry • Gamertag Chitownfan92
• game mode(s) you're crashing in: All of them
• What were you doing in the last 10 minutes prior to the crash: Always happens during gameplay, usually 3rd or 4th quarter but sometimes earlier.
• Is it crashing with an error code or dashboarding to the Xbox homescreen?: No error message, it just shuts down the Xbox completely with no warning, and have to physically go up to the console and turn it back on.
Xbox series X - 5 years ago
- Gamertag - timboslicegb
- game mode(s) you're crashing in - online mut season game
- What were you doing in the last 10 minutes prior to the crash -mut online season game
- Is it crashing with an error code or dashboarding to the Xbox homescreen? - complete shutdown of console
- Gamertag - timboslicegb
- 5 years ago
this was after a fresh install. it sucks i love this game and i cant play it becuase of this plz ea fix this game i have put def over 300 bucks into this game 120 for the game and then mut stuff
- 5 years agolike every 7 games im in a mut h2h or squad game i get dashboarded to home screen resulting in losses it caused me alot of playoffs and superbowls my xbox doesnt shut off it just brings me to
home screen its honestly not fair because i spent my hard earned money on packs to play and its giving me all these losses and not getting the rewards i deserve this needs to be fixed asap - 5 years ago@EA_Blueberry
Gamertag: jakeakabigdub
Game Mode: Literally anytime I play the game, no matter the mode. MUT season, weekend league, solo battles, solo challenges, online franchise games.
Previous 10 min: playing the game, actually in a game.
Crashing the entire Xbox, it completely shuts the system off mid game.
I’m in the Xbox series x, and completely uninstalled and reinstalled this morning. I got through one game. Then tried to do a solo and it cut off again. - 5 years ago
Well hopefully with the free to play weekend maybe the crashing issue will gain some extra traction.
- 5 years ago@EA_Blueberry Phierdon, mut, playing the game/have the game running, and shuts the system straight off. I have about 5 videos of it doing so if you want me to email those over as well
- 5 years ago
It's still crashing for me after a total reinstall.
Series X system.
FL_Gators17
Crashes during actual gameplay, so far during offline franchise, usually about 5-10 min into a game.
All I was doing was playing vs the computer..
It crashes my entire system. My screen flashes green very quickly, and then console turns off and disconnects my controller.
This has been ongoing for 1 month with no improvement.
- EA_Blueberry5 years ago
Community Admin
@FloridaGators177
Do you have the Xbox power off option set to not turn off automatically after X amount of time?
- EA_Blueberry5 years ago
Community Admin
@EA_Blueberry wrote:
@FloridaGators177
Do you have the Xbox power off option set to not turn off automatically after X amount of time?
To add to this above. Xbox Support has steps regarding the console shutting down unexpectedly. It could be related to the power supply.
https://support.xbox.com/en-US/help/hardware-network/console/console-turns-off-unexpectedly
We have another thread on it shutting down here: https://answers.ea.com/t5/Technical-Issues/xbox-x-Madden-22-randomly-shuts-down/td-p/10635400/page/7
It sounds like you're experiencing a crash since it flashes green, but I want to make sure we cover this too. - 5 years ago
i preordered this game and it's unplayable. my system isn't set to turn off automatically and after about 30 minutes to an hour it shuts off my entire series x. this happens in all modes. it's been doing this since early access. i've uninstalled, reinstalled, cursed, blessed, unhooked storage devices, and nothing works. it's appalling i spent 100 dollars on something that i can't play. shame on the whole madden team for releasing something so broken and damn near stealing from their fan base. thank god for microsoft offering refunds. this should be an embarrassment to everyone involved.