Community AdminHey, Xbox users.
We understand you are reporting crashes or the console randomly shutting down during game play. We've passed along your details to the team to help aid them during this investigation. At this time, we are unable to determine this is the cause of Madden NFL 22 and any updates regarding this will be communicated here.
We advise reaching out to Xbox Support for any console issues you are experiencing for hardware troubleshooting if you have not done so.
It is important to try plugging your Xbox console's power cord directly into the wall if your console is shutting down as the console has a built in power supply.
Please see this article for more information on troubleshooting unexpected shut downs
https://support.xbox.com/en-US/help/hardware-network/console/console-turns-off-unexpectedly
We will continue to provide any updates we find here or request information from players that may help aide the team in understanding potential causes that could be related to Madden NFL 22. Any attempt to troll, derail, or disrupt this info gathering thread will result in forum account action.
Forum Rules & Guidelines: https://answers.ea.com/t5/help/faqpage#dos-donts
This is not a console issue. Ridiculous that you say it is. The game crashes my system every single franchise game I play. Microsoft won’t offer refunds because it’s been too long. EA Help on Twitter says they can’t help with refunds. So here’s a solution: fix the game we paid $70 for. This is the ONLY game this happens with, which I’m confident others have already stated. I’ve played Valhalla for 200 hours without a crash, but somehow my system becomes an issue when it’s Madden that’s launched and not Valhalla? Give me a break. Tired of the runaround on this thread, the unhelpfulness of EA Help on Twitter and the deafening silence from the dev team.
this issue has been going on since the beta in july that is 2 months!!!!!!
