Forum Discussion
@tattedrocky37 wrote:
I too am having this issue on the PS5 disc version. Been a little over a month now! My gamer tag is tattedrocky37. Has there been any updates to fix this issue?? I have tried everything to fix it but I still can’t play any features other than exhibition.
Based off our initial findings this appears to be a local network issue. Please turn off the power to your modem/router and power cycle your console (or restart your PC) via the instructions below.
For Xbox and PlayStation cloud saves we recommend checking to see if there is any corrupted data in there. If not and you are still receiving this error, please reinstall the game.
Reboot the power to the modem/router
- Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.
How to power cycle your Xbox console:
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
Clear the saved game data:
- Open the Settings menu at the top of the dashboard.
- Select Storage, then select System Storage.
- Select Saved Data.
- Choose a game to access the game's saved data.
- Press the Options button and select Delete.
Reboot the power to the modem/router
- Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.
How to power cycle your PlayStation console
- Touch the power button on the front of the PS4/5 for at least 7 seconds (until the system beeps twice).
- Turn it back on after 5 minutes. Launch the game.
Still ain’t working man. Waste of time