@flyingmoose11 In order to fix the issue please try this TS steps.
CLEAR ALTERNATE MAC ADDRESS:
1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
2.Restart console
DELETING SAVED GAME DATA: (Once you try this troubleshooting step it will delete your offline game data However it will not effect your online game data or any other game)
1.From Xbox Home, go to Settings.
2.Go to System and select Storage.
3.Select Manage storage on the right-hand side of the screen, then select View contents.
4.Highlight a game, press the Menu button, and select Manage game.
5.Select Saved data on the left-hand side of the screen.
6.Choose a game to access the game’s saved data.
7. use the Options Menu to delete files
REMOVING GAMERTAG
1. From the Home Screen, using the controller scroll left to the navigation pane.
2. Scroll down to Settings Icon.
3. In the Setting menu scroll down to Account.
4. Select Remove accounts.
5. Select the account that you want to remove.
6. Select Remove to confirm.
7. When you're finished, select Close.
POWERCYCLE
1. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
2. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
3. Once the brick is Orange, start your console.
RE-ADDING GAMERTAG
1. From the Home Screen, using the controller scroll left to the navigation pane.
2. Select Sign in
3. Scroll down to Add & Manage.
4. Select Add new.
5. Type the email address or phone number you use to sign in to your Microsoft account.
6. Enter your password. If you've forgotten it, select I forgot my password, and then follow the instructions to recover your account.
7. Review the privacy statement summary, and then select Next.
8. Select your Sign-in and security preferences.
9. Check out how you look on Xbox, and then select Next.
10. Choose your colour, and then select Next.
Note: The preference that you're currently using at home appears with a checked box.
11. Press the Xbox button on your controller to return to the Home screen.
It will surely fix the issue.
