Your account has been denied access to this feature.

@NFLdropMadden 

Thank you for the details! I'll get those passed along. 

In terms of having someone overlook your specific account, there is unfortunately not much we can do to set certain exceptions for an individual and these details would be more geared as feedback towards the development/security teams. There have been cases in the past where certain transactions on the store resulted in an infinite amount of coins because of a loop. The team was quick to jump on that and want to ensure this wasn't a similar case. Are you moving really quick tapping at a fast rate? I'm wondering if the puzzle is about to load up but because of the speed it gets tapped out by accident. 

I'm sure it's frustrating from your end though, I used to be a primary free to play player where I spent very little cash on the mode and grinded the auction house like crazy. I was a top ranked player on the leaderboards one season by working the auction. So I understand how it is critical to your game. I also recommend reaching out to Terms of Service team to relay these details to them in a case so they can also be aware of how it's affecting your account, just to have it on record.

Let me know if you have any other questions or concerns. 

I appreciate your considerate response.  I just yesterday, got blocked for the 5th time.  Up until roughly a month ago, this had not happened to me even once, in one year of use.  This must be from an "update/" to the app security.  Since this update, it also spams the authentication.   I encourage you and EA to read the reviews of the Madden 21 Companion App, in the Apple App store, as they have been consistently negative over the past month.  Prior to the past month the App was 2.5 stars, lately 1 star.  It is absolutely clear to me that just from using the app actively, no matter how accurate you respond to the puzzles the account gets temporarily blocked.  As we have discussed, I have a single account and have only used the app to upgrade my team, as it used to be convenient, as I only get so much Xbox screen time.   

@NFLdropMadden 

You posted under the "Other Madden Games" forums. I recently alerted the team regarding the app blocking some players out on this forum post where we're requesting information. Would you mind adding the details we're requesting there?

https://answers.ea.com/t5/Bug-Reports/Can-t-open-auctions-on-Madden-companion-app/m-p/10327262/highlight/true#M12863

I’m also getting this message. When I clicked on contact it said it would take 30 days for the dispute. I haven’t played an EA game in months. There is absolutely no reason for my account to have been banned. $100 for the game and you can’t use any online functions. 

Hey my account is doing the same thing what do I do to fix’s it it’s telling me I need to talk to customer service