Zero chill challenges

I can not get into zero chill challenges and it kicks me out of the application on playstation 4.

My mutville challenges won't show up for me to play after completing the Mr.Grouch challenges, But my friends do.

Product: Madden NFL 21
Platform:Sony Playstation 4
Which console generation do you have? Sony PlayStation 4
What is your gamertag/PSN ID? BadgeAttack86
Date/time issue occurred Thursday December 17th 8 pm
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I bought EA Play to play the zero chill challenges, but it is still locked.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to the MUT Solo Challenges then select the EA Play challenges.
What happens when the bug occurs? A screen pops up. It says it is locked and requires an EA play subscription.
What do you expect to see? The challenge
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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I bought the EA Play through PSN. My other EA games recognize my EA Play subscription, just not Madden. 

If you're getting a message "our servers cannot process your request at this time" when you try to play a challenge, try going to your lineup and with the lineup tool, change it to BEST TEAM OVR. Then try playing the challenge without altering your roster at all. 

For EA Play Challenges not showing up, we're seeing players fix this by playing another Solo Challenge to get them to pop up. It's possible that they may not immediately show up if you just signed up for a membership within 24 hours as some players say they eventually see them get unlocked. 

Hope this helps, Happy Holidays to you all! 

same thing happened to me