I just spent 58 minutes on the phone with them and they did not remedy the situation. They gave me the same "can I put you on hold to consult a Specialist?" I said yes, they did it twice and the result remained the same as always, the Specialist recommended "escalating" the case to their level for further review. And so Marnish had nothing else to do or say. He was kind and frustrated. We talked about how cases get elevated then go unaccounted for. He could see open cases in my profile as far back as September. I still don't have the coaches, even the ones their pack says I should have received since they were non-selectable.
