Forum Discussion

5 years ago

Solved

Accidental purchase

My little brother got on my phone and bout $32.07 worth of madden cash and I just found out about it. Need a refund bc I DID NOT PURCHASE THESE ITEMS!!!!

technical issues

EA_Lanna
5 years ago
Hi @billionpanther,

Refunds or billing issues are cases we're not equipped to support from the forum. I'll share the details of where to get in touch below. Who you contact will depend on what device you play on and when you made the purchase in some cases.

To request a refund:

For iOS, please contact Apple.

For Android

If you made your purchase in the last 48 hours, contact Google Play.

If it’s been more than 48 hours, contact us.

Check out the options above and reach out to the right support team to see if you meet their criteria for a refund.

Thanks,

EA_Lanna

1 Reply

EA_Lanna
Community Manager
5 years ago
Hi @billionpanther,

Refunds or billing issues are cases we're not equipped to support from the forum. I'll share the details of where to get in touch below. Who you contact will depend on what device you play on and when you made the purchase in some cases.

To request a refund:

For iOS, please contact Apple.

For Android

If you made your purchase in the last 48 hours, contact Google Play.

If it’s been more than 48 hours, contact us.

Check out the options above and reach out to the right support team to see if you meet their criteria for a refund.

Thanks,

EA_Lanna