Android 10 issues
Game keeps closing after the game either loads or finishes. It's completely at random. Anyone know a fix? I've submitted a ticket but no response and constant closes
Forum Discussion
EA_Blueberry
Community Admin
Community AdminWhat type of device are you specifically on and do any of these steps help out below?
Android
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
If you linked up your game progress to Facebook, Google, or your Apple account you can safely delete the app and reinstall it without losing any progress.
It's a Pixel 3 on Verizon. There's tons of people with the same problem. No one at EA has any type of Pixel with Android 10?
None of the steps helped
- EA_Blueberry
Thanks for sharing the Muthead link, I see some reports in the Madden Mobile subreddit as well.
We're going to need to gather some information from players to send up to the Madden Mobile team:
Send me a PRIVATE MESSAGE with the following:- User ID (DO NOT SHARE HERE TO PROTECT YOUR ACCOUNT INFORMATION)
- Device type (ex: Pixel 3)
- Confirm you've tried reinstalling the game and troubleshooting steps below
- If you synced up your game to Google/Facebook/Apple you can safely delete the app and reinstall it without losing progress.
- Where does the game crash on you? (Specific mode or all modes)
- Does lowering the graphical slider in the in-game settings>preferences help out at all?
Android
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
Featured Places
