Forum Discussion

7 years ago

Solved

Android: Overdrive Can't Link to Google Play

In Madden Overdrive, my kid is logged in on a guest account. I go to Settings > Link Accounts The "Device" link option has a button but it is greyed out and says "Locked". How do I link his account ...

technical issues

AHQ_John
7 years ago
@facemask74

Hi there,

Thanks for getting back in contact.
Upon start up of the "new user" it will ask for your age with the slider. If the age entered falls under the minimum age requirements you will only be able to play on that account as a guest.
If your son was playing with a google account on the previous Madden Mobile title, all you will need to do is log out of this guest account and choose existing user.
The "locked" option will only appear on underage accounts.

https://help.ea.com/en-in/help/mobile/can-my-lost-progress-be-restored-for-a-mobile-app-if-i-play-anonymously/

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AHQ_John

EA Staff (Retired)

7 years ago

@facemask74

Hi there,

Thanks for getting back in contact.
Upon start up of the "new user" it will ask for your age with the slider. If the age entered falls under the minimum age requirements you will only be able to play on that account as a guest.
If your son was playing with a google account on the previous Madden Mobile title, all you will need to do is log out of this guest account and choose existing user.
The "locked" option will only appear on underage accounts.

https://help.ea.com/en-in/help/mobile/can-my-lost-progress-be-restored-for-a-mobile-app-if-i-play-anonymously/

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!

facemask74

7 years ago

Thanks! That explains it. Not sure what he set it, too. Can that be changed afterwards?

DestroyerKilla
5 years ago
I got a google phone and the only option I have is guest theres no FB or google play account options like my old S7
- EA_Blueberry
  Community Admin
  5 years ago
  @DestroyerKilla
  
  It is likely the age you selected on your new device is under the age requirements to use social features. I will be closing this thread since it's from 2018.
  
  More information on what is restricted for under age accounts:
  
  https://help.ea.com/en-us/help/account/online-access-for-child-accounts/
  
  Don't "necropost." Reviving, updating or bumping old, outdated and irrelevant threads is not helpful for our community. It's best to check when the thread was created before you hit post, just to make sure it's not 2 years old for example.
  
  Forum rules: https://answers.ea.com/t5/help/faqpage#dos-donts