Forum Discussion
Thank you guys, in particular @EA_Barry for sending me back to the support team. I had a long conversation with a staff member from the technical team. It seems that many players experience the same problem. So it has been confirmed that it is not a user specific problem. However, only a workaround is existing as possible solution for now as the team is investigating. Unfortunately, the workaround isn't resolving the issue in all cases and I continue to see my app crashing. @EA_Barry : would it be possible to receive further information on the status of the current investigation and timeline for a deployment of a solution somewhere in this forum or on twitter, since I don't want to have to contact EA support every other day?
Finally, I hope that their will be a general solution in place soon, since I feel this particular problem might possibly affect ANY player as we cannot avoid getting matched up with potential hacker. I also hope I won't loose so much progress in the meantime and be able to catch up once the issue is resolved. Otherwise, I will have to call it a season, possibly a career.
@GFXLambda
A Reddit user just posted this same experience in the Madden Mobile subreddit. Is that the workaround that you tried? Hopefully this helps.
- 6 years ago@EA_Blueberry That post is about @GFXLambda
- EA_Blueberry6 years ago
Community Manager
Oomf! After looking at those videos it matches up with OP's name. Got excited to post the workaround solution here to see if it would work for OP, but yeah the video and image matches up with the original post here.
Thanks for looking out, @thegatorfan122