Forum Discussion

6 years ago

Solved

App won't open on Android.

The black screen with the EA logo flashes then the app crashes. Been like this for 3 days now. Contact EA, with no answers

technical issues

EA_Blueberry
6 years ago
@CallmeDubT

What kind of device do you have and does it show the black screen when you're going into a game or right when the app starts up? If you're able to go to the Madden Mobile main menu, visit Settings>Preferences>Put the graphical slider to low. Let us know if that helps.

Mobile Troubleshooting Steps:

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

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