My EA Help case was marked Resolved again, and I was offered this beautiful assurance:
"Let me share the studio are aware of this issue and are continuing to monitor the situation. I will suggest you to keep playing the game fairly and you will get the access automatically. There is no ETA at the moment but studio would not make you wait longer."
I think I'm done pushing this issue through EA Help for the moment.
I haven't heard back from lets_talk@ea.com, but the Updated time on my case has changed a few times. So maybe it's being assigned to someone with a bit more knowledge and authority. We'll see. Studio would not make me wait longer.
