Forum Discussion
Anonymous
9 years agoI ended up contacting Apple about the issue. The goal of my request to Apple was to express concern over the money I paid them and EA for Madden Cash on a game that no longer had the functionality and use that it was originally intended to provide.
I contested the $169.96 I paid on 4 separate in game purchases for Madden Cash. I provided a myriad of screenshots to demonstrate that it was happening to countless Madden Mobile users expressing frustration on public forums. I made it clear that I would prefer to simply have full use of the game and keep everything I paid for and earned but EA wasn’t able to show a resolution to the issue and refused to provide a date for resolution.
The iTunes representative was very friendly, apologized, and refunded my entire in game purchase amount. Case closed.
In the end Apple simply pulls the revenue back from the developer in a situation like this. I don’t quite understand why a developer would procrastinate in finding the fix. In my own personal opinion, a reasonable timeframe for an issue of this type is not weeks like this one is trending towards.
I contested the $169.96 I paid on 4 separate in game purchases for Madden Cash. I provided a myriad of screenshots to demonstrate that it was happening to countless Madden Mobile users expressing frustration on public forums. I made it clear that I would prefer to simply have full use of the game and keep everything I paid for and earned but EA wasn’t able to show a resolution to the issue and refused to provide a date for resolution.
The iTunes representative was very friendly, apologized, and refunded my entire in game purchase amount. Case closed.
In the end Apple simply pulls the revenue back from the developer in a situation like this. I don’t quite understand why a developer would procrastinate in finding the fix. In my own personal opinion, a reasonable timeframe for an issue of this type is not weeks like this one is trending towards.