Booted off game
I,m on IOS 12.5 and I’ve seen old questions from years ago about people getting booted out of the dame. Since getting rid of old madden and downloading 21 mobile I’m Constantly getting booted out of ...
Forum Discussion
EA_Blueberry
Community Admin
Community AdminI've been under similar circumstances before and it's not a great experience to get booted out, so I feel you on that end. I have some basic steps below that I urge taking a look at first so we know all the basics have been covered. I was ultimately able to fix it by removing the WiFi networks I connect to from my device and re-add them. I was on 2.4Ghz and then switched to the 5.0 channel which fixed it, but I can't guarantee it will for everyone else. Everyone's location in the world and hardware setup will have varying results. I have a gaming router so it includes a 2.4 and 5.0 channel, not all standard routers provided by ISPs will include that.
If you're playing on WiFi already, try toggling it off and back on or try re-adding them like I did. It's possible playing on mobile network could avoid this, but if you don't have a free mobile data plan I can't really endorse that. It's a good way to test it out though to see if we can isolate it to the WiFi network if you continually get knocked off that but not on mobile data. Let me know if anything helped or if you're still getting booted from games.
iOS Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps
@EA_Blueberry Also please have EA dedicated some more server resources to the game, anytime new content comes out and lots of players are on the game lags and crashes. It's not just an outside connection issue the EA servers are often inadequately prepared for a large volume of players simultaneously.
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