Forum Discussion

5 years ago

Bug - screen goes black when tackled on rushing plays

I'm having an issue during gameplay where the screen goes temporarily black on rushing plays when my player gets tackled. It also seems to happen again after I kick off to the opponent. I'm on a Sams...

technical issues

EA_Kent

Community Manager

5 years ago

Hi @bobby1075,

What type of device are you playing on? Did you have a chance to try running through the troubleshooting steps that I linked in my earlier post in this thread?

/Kent

bobby1075

5 years ago

@EA_Kent Hi, I'm using a Samsung S20 FE. It's a new phone with lots of memory. I've tried the steps you've mentioned earlier but this hasn't resolved it.

EA_Kent
Community Manager
5 years ago
@bobby1075

Got it, thanks!

Have you tried making any changes to the graphics settings in-game to see if that makes any difference at all?

/Kent
- bobby1075
  5 years ago
  @EA_KentYes, I've tried it on the middle and lowest graphic settings and still get the problem both on offence and defence. Seems to be mainly when a tackle is made. Sometimes the black screen will go after 4 seconds, but sometimes it doesn't go at all. Pressing the back button makes the black screen disappear for a split second but not enough time to press anything.
  - TheDreadPony
    5 years ago
    I have the exact same problem with a similar phone. I'd love a fix for that.