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mzezulak727's avatar
mzezulak727
6 years ago
Solved

Cash button missing

My cash button has been missing for several days now, I’ve filed help requests on ea help, ea help fb, opened a claim ticket, filed a bug report. I’m pissed because I only needed one rudolf or Santa ...
technical issues
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    @mzezulak727 

    Thank you for getting back and my sincerely apologies for the delayed response. I strongly recommend contact our Support team so they're able to pull up your account to get a specialist to take a look to see if anything on the back-end is preventing cash from being available.

    Please submit a case via in-game by going to Settings>Help. Do not choose to report a bug or else you will not receive a response from our team. Choose account or missing items as the category.

mzezulak727's avatar
mzezulak727
6 years ago

I’ve tried this and it didn’t work, the problem isn’t on my end it’s ion your end. 50% of my league (5 of 10) has the exact same problem, most of them don’t care because they never buy cash. (Sounds like a good strategy.) As far as I’m concerned it’s done and over, even if I get the cash button fixed it’s too late I missed out on my Bo Jackson set, so it doesn’t matter to me anymore. 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@mzezulak727 

Thank you for getting back and my sincerely apologies for the delayed response. I strongly recommend contact our Support team so they're able to pull up your account to get a specialist to take a look to see if anything on the back-end is preventing cash from being available.

Please submit a case via in-game by going to Settings>Help. Do not choose to report a bug or else you will not receive a response from our team. Choose account or missing items as the category.

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