Ea closed over 40 cases in less than 3 minutes.

Ea says they have a well trained team.  Explain to me how you can review a single case let alone 40 in 3 minutes . recently checked my cases and taking a look at it wondering why case numbers haven't been assigned and status left blank. started counting and there were 40 plus cases closed within 3 minutes. dozens closed at a time. I don't want the cookie cutter it's duplicate cases run around as a response.  I expect a genuine answer of we don't take your in-game reports seriously because YOU reported it.