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jimmya7177's avatar
jimmya7177
5 years ago

Failed to initialize EA service(s) - madden mobile

Hi, I’m having a problem where I can’t launch madden mobile 21 or fifa mobile on my iPad, I can enter my age and tap to start but then a dialogue box appears saying “failed to initialize EA service(s...
technical issues
Highlanderr_420's avatar
Highlanderr_420
5 years ago
@jimmya7177 me too , worked fine friday night ,,Saturday and Sunday not working,,failed to initialize ea services error..Samsung galaxy 7 phone, reinstalled 4 times ...so frustrated..nobody else in my league has this problem...i got 28 million coins top 200 league..really need a fix soon ..please help
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi, everyone.

    If you're experiencing this error and still can't get into the game, we recommend the following steps below:

    • Delete the app from your device  (if you play on guest mode and do not have your account linked to Google/Apple/Facebook, your progress will be lost)
    • Check your device to see if there are any software updates
    • Clear the cache on the app under your app settings
    • Force Stop the app
    • Restart your device
    • Toggle WiFi off and back on and/or remove your WiFi network you connect to and re-add it
    • Clear up space on your device
    • Log out of the account on your device and log back in

    If looks like there were a rush of reports but they've seemed to disappear since this post was created. Please notify us of the type of device you play on if these steps do not help. 

    Android Troubleshooting

    https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

    iOS Troubleshooting

    https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

    • KennyKingBoy's avatar
      KennyKingBoy
      5 years ago

      When I launch the game it will not load also getting the unknown error message. I believe it has something to do with my router. If I use cellular data the game will work. If I’m connected to Wi-Fi I cannot play the game on my iPad iPhone,nor any device. I am able to play with Wi-Fi at my friends house. Other EA games like fifa will work with my WiFi, but for some reason this game does not.

      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        5 years ago
        @KennyKingBoy Have you tried removing the WiFi network from your device and re-added it?
    • Macdaddyiscool's avatar
      Macdaddyiscool
      5 years ago

      What if I’m a guest?

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