field pass doesn't show up
I purchased a Field Pass through app but it doesn't show up. Has anyone else experienced this? EA Support has been useless in helping with this.
Forum Discussion
EA_Blueberry
Community Manager
Community Manager
@krubinow wrote:
Have you been able to get it resolved? EA Support has been awful. It's been literally a couple of weeks of:
Me: The content isn't showing. Here's proof of purchase.
EA Support: We'd be happy to help you. Please provide proof of purchase.
Me: I did -- it's attached to the support case.
EA Support: We'd be happy to help you. Please provide proof of purchase.
...and so forth
Can you let me know if the last reply in this post helps fix it for you? https://answers.ea.com/t5/Madden-NFL-Mobile/Parent-approval-not-sending/m-p/8881219/highlight/true#M43452
That seems to be a different issue, where the request to make the purchase didn't come through to the parent. In this case, I did receive the request and approved it, and then received a confirmation email from the Apple Store.
- EA_Blueberry
Are you attaching a receipt of that transaction (proof of purchase) to the case? We have instructions in here on how to do that: https://help.ea.com/en-us/help/account/how-to-provide-proof-of-purchase/
Can you try doing that one more time and let me know if you receive the same answer from our Support team? If you can provide me the case number we'll see what we can do to find out what's causing that to happen.The link you provided only seems to show how to view app purchases/downloads. It does not show how view in-app purchase history, which is what I'm having difficulty with.
Support did write back and say that what I provided (PDFs of the emails from Apple Store confirming the transactions) was not sufficient. While it's frustrating that it took so long to get that information, it was helpful. However, it's still not clear what needs to be provided or how to get it.
I have now uploaded to the case:
- PDFs of the confirmation emails
- Screenshots of the purchases from Apple Store history
- Screenshot of the game showing UID
What else needs to be included?
