field pass doesn't show up
I purchased a Field Pass through app but it doesn't show up. Has anyone else experienced this? EA Support has been useless in helping with this.
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerDid you submit a case from the website or did you go to Settings (in-game) and select Help/Customer Service to submit the case?
I'm confident they're asking you to submit a case via in-game, this way our staff can verify the case is being sent from the account they'll need to apply the Field Pass to. When submitting a case in-game, that allows them to link up the Madden Mobile account to an EA account.
I'm sure they are asking for that. But I wrote to them a while ago saying that hitting the Help button in the game just redirects me to the help.ea.com site -- nothing within the game/app itself. I am happy to provide any information asked for, but the instructions I have been given are not helpful at all -- I see no way to do an in-game submission.
I have resubmitted the case, AGAIN, by clicking Help from inside the game (which merely redirected me to the EA Help web site). Case ID: 60040422
Holy @#&$!!!!!!! EA Support literally just asked me to confirm that I haven't received the content I purchased, which is the whole reason I opened the case to begin with.
@EA_Blueberry -- are you officially affiliated with EA Support? If so, they are completely incompetent. I have provided everything they asked for and yet they ask for even more. It has literally been weeks of jumping through hoops for nothing. It's absolutely ridiculous.
