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FireFlyRun's avatar
6 years ago
Solved

Game Crashes....Oops...Network Timeout

  • Apple iphone 6s
  • very stable wi-fi connection at home & have experienced the Oops...Network Timeout whenever it feels like it?
  • Always have the phone power cord plugged into the phone. Not using the battery.

This has been happening for the last month...everyday "oops....network timeout".

  • I have cleared out items on my phone to make extra space....actually there is plenty ( a ton) of storage on the phone for Madden Mobile to perform correctly.

For Example:

  • I'll log into MM20... Go to Auction and I'll search for a player card.... the spinning football & spin for a second and show the player card results, but quite often the spinning football icon stays Spinning for 30 seconds...then BOOM...the dreaded banner: Oops...Network Timeout.
  • I just logged into the game...set the phone down while power cord connected & got up do do house cleaning stuff....came back...I see...Oops...Network Timeout banner.

Click OK

It defaults back to the login screen....I log in...Existing User....(My PLAYER ID) Guest

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Update Troubleshooting steps I just tried:

  1. deleted & reinstalled the app....still got the oops....network timeout banner message
  2. Linked my current game to my Apple ID.
  3. Deleted the whole game & data from phone
  4. Went to the app store & downloaded a new fresh current Madden Mobile
  5. Logged in with Apple ID....did the same procedures I have done before....searched leagues, player cards, etc. ......got the oops....network timeout again

I have really deleted and reinstalled the app 2 times by this point

Am I on a EA Server that has some issues?

  • FireFlyRun's avatar
    FireFlyRun
    6 years ago

    After a ton of time troubleshooting the app....I questioned if my newer access point in the house was the issue.....YES! I put the old Linksys WAP610N back in & set it to 2,4ghz....no issues yet. Works great!

4 Replies

  • I power cycled my router & also cleared out any Safari & Mozilla browser history & data on my phone.

    so far...so good.

    I kinda think this started when Madden Mobile started using the ads (which probably use a web browser?) that clog up things.

    I'll test this today & post the results tonight :-)

  • FireFlyRun's avatar
    FireFlyRun
    6 years ago

    After a ton of time troubleshooting the app....I questioned if my newer access point in the house was the issue.....YES! I put the old Linksys WAP610N back in & set it to 2,4ghz....no issues yet. Works great!

  • FireFlyRun's avatar
    FireFlyRun
    6 years ago

    Since I troubleshot the issue I have experienced the Oops...Network timeout issue again.

    I opened a very detailed ticket yesterday...waited 17 hours...then a email arrived from EA Worldwide support.

    Rajad ask me to try a friend's device.

    OMG! Come on...*&^%&^$ pathetic.

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