Solved
Having Trouble Watching an Ad for Stamina?
Hi
Ad doesn't open. Anyone else got this problem? EA_Blueberry: Adjusted post title for improved search results/visibility
This should now be fixed from the latest update last week.
Forum Discussion
I click on it also and nothing happens. Hope to see game improvement's very soon.
EA_Blueberry
Community Admin
Community AdminHey, all.
I've seen this work for other mobile games in the past where players experienced issues watching ads. Can you try resetting the Advertising ID?
For iOS:
1. Close your game
2. Go to your device settings
3. Go to Privacy
4. Scroll down to Advertising
5. Reset Advertising Identifier
6. Restart your device
7. Launch the game again
For Android:
1. Close your game
2. Go to settings
3. Go to Google: Services & preferences
4. Go to Ads
5. Click on "Reset advertising ID"
6. Click OK
7. Restart your device
8. Launch the game again
- EA_Blueberry
Hey, all.
If you're still having trouble watching ads please DIRECT MESSAGE ME the following info (select my name to visit my profile):- Madden User ID (number in the top right corner when you go to Settings in-game. DO NOT SHARE ON THIS FORUM POST)
- Device type you play on (ex: Samsung galaxy S21+, iPhone 11)
- Description of what is happening
- Specific location of where the ad is in game you can't view
We'll pass these details up to the team. Thank you for the help!
Hello,
unfortunately the ads are still not working (any more).
After following all the guidances in this Thread, writing a direct message, it worked exactly twice.
Since then (about two weeks ago) the ads are again not working. Honestly this is extremely disappointing, because it simply is a big disadvantage in the game.
Also I really wonder why EA didn't manage to fix this since it was raised for the first time about six weeks ago.
Anyway, I'll need to live with it. But consequently I'll also not invest money into the game any longer.
Best and disappointed,
marfi
For me it is the same issue that I can't watch the ads what especially now during the Ultimate Freeze Promo hurts.
I already followed the steps in your post but it hasn't fixed it.
The direct message worked now and you should have received it.
Many thanks
Kevin
- EA_Blueberry
@EA_Blueberry wrote:
Hey, all.
If you're still having trouble watching ads please DIRECT MESSAGE ME the following info (select my name to visit my profile):- Madden User ID (number in the top right corner when you go to Settings in-game. DO NOT SHARE ON THIS FORUM POST)
- Device type you play on (ex: Samsung galaxy S21+, iPhone 11)
- Description of what is happening
- Specific location of where the ad is in game you can't view
We'll pass these details up to the team. Thank you for the help!
Reposting to gather more information. I've unfortunately only received one example so far. If anyone is able to DM me and send these details my way we greatly appreciate the help you can lend!
Hey guys, i have the same problems like you all playing the game from Germany. I had the ads for a few weeks but then no ads anymore. Today i went by train and was logged on to the Wifi from the Deutsche Bahn. It‘s free an unsecured and guess what I saw the ads and everything worked fine. Then i switched over to my mobile network and guess what no ads anymore. To verify I switched back to the free wifi network and I saw all the ads again. At home I have a secured Wifi network and i can‘t see the ads. So i am sure it might belong to the network. Strange that EA isn‘t able to provide help especially when you use thousands of points for the field pass.
- @EA_Blueberry I’m not seeing ads on my madden mobile 23 and I’ve tried everything. Please help!
Not working
