Community ManagerDid you go from an iPhone or an Android device? You won't be able to transfer the progress unless you have the UID or linked it to Facebook since Google cloud and iClouds are separate methods of storage.
I don’t know how much clearer I can be.
There was no change of device.
There was no change of device.
There was no change on my part at all.
The app stopped working. Then it stopped letting me login. Then it made my account disappear on the login page.
My team still exists in the game. The members of my league see my team. I just cannot access it.
There is no Facebook.
There is no Google.
I have an Apple IPhone X.
The Account was linked through Apple Gamecenter.
And I do not know my UID. So how can EA find my team without the UID? That is my question.
Community ManagerIf you previously synced it up to the Apple Gamecenter your team should appear. My concern is that you're on a different Apple account somehow. If you were playing on guest mode before and deleted the app, that would cause all the progress to be erased because it's saved to the internal memory of your device.
So basically because I rebooted my iPhone to try and fix the App. I’ve now disconnected the the app from my teams progress in Gamecenter and there is no way to reconnect the two?
Apple has said there is nothing they can do because all my memory is still in the gamecenter the issue is the app is not pulling my progress from the gamecenter.
So is there anything I can do?
Community ManagerYour team name can still show up for others if you play anonymously with progress saved to your device (guest mode).
You either were playing on Guest Mode or you are not logged into the Apple account that you previously saved to your game progress to. Without the User ID we unfortunately will not be able to recover the account.
Did you ever contact our Live-Support for something about Madden Overdrive? If you submitted the case via in-game, it's linked to an email so they may be able to find it that way. You can try to contacting our Live-Support team below for further assistance. I'm sorry to hear about the trouble you're having finding the account.
